New Heights Counseling

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New Heights Counseling

New Heights CounselingNew Heights CounselingNew Heights Counseling
  • Home
  • Services
  • Contact
  • Questions

Frequently Asked Questions

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How are you handling sessions during covid-19?

I have three options for clients during this uncertain time.  In-person sessions are still an option.  I am the sole provider in my office and can maintain social distance.   I also offer online sessions through a HIPAA compliant platform.  There is no registration or downloads necessary, and you can do the sessions through your phone, Ipad, or computer.  No internet access?  Phone sessions are a third option.  You can switch at anytime and insurances are paying for all three options at this time.

What insurance plans do you accept?

 I accept most major insurance plans.  Most insurance plans will cover counseling.  When you call, I can take your insurance information and look into what you can expect to pay each session.  Typically co-pays run around $20-30 per session after a deducible is met. It can be helpful for you to contact your insurance company to learn the details of your plan.   I am in-network with the following insurance plans.  I can bill insurances out of network, please contact me for details.

  • Blue Cross Blue Shield of Illinois (PPO)
  • Humana 
  • Health Alliance
  • Caterpillar UHC
  • Aetna
  • PHCS
  • Medicare
  • Multiplan 
  • OSF Direct Access 
  • United Healthcare / Optum Behavioral Health

*Please note that I cannot accept the medical card.  

Do you prescribe medication?

I do not prescribe medication.  You would need to contact your primary care doctor or a psychiatrist for medication purposes.  

What are your hours?

I run by appointment only.  I have evening hours two nights per week.  I can also do early morning appointments starting at 8:00 am.  Please call for more information and availability.  

What can I expect at my first session?

Many people are intimidated by the thought of starting counseling. There can be a lot of fears about what to expect.  I hope to make things as comfortable and relaxing for you as possible.  During the first session, we will discuss your hopes for counseling and explore what your goals are.  Sessions are 55 minutes long.  There will be some basic paperwork to complete before the first session.  The paperwork can either be emailed to you or will be available at the first session, whatever is most convenient for you.  It can be helpful to write down any questions you have to bring into the first session.  


Most people start by coming to therapy once a week, although some choose to come twice a month or even once a month. Again, that is completely up to you and we will discuss frequency at your first appointment.   The therapeutic relationship between you and your therapist is the heart of the healing process. To help determine if I might be the right therapist for you, I offer free 15 minute consultation by phone and also in-person.  I want your experience with counseling to be a positive one. 

What is EAP?

EAP stands for Employee Assistance Program, which is a benefit program that allows employees and/or their family members a limited number of free counseling sessions.  Typically 4-6 sessions can be approved through your employers and these sessions will be at no cost to the employee. I work with various EAP programs, including Caterpillar.   

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